Consent Introduction

This digital form is a summary of how your personal information will be used. We at Forward ask you for information about yourself in order to provide you with our service to match your needs and continuity of care.

We only keep your information with details of your participation for a period as long as necessary to fulfil the purposes we collected it for.

You have the right to apply for access, correction, erasure, transfer, object to processing or restrict the information we have recorded about you. You have the right to withdraw your consent at any time.

Any information we keep about you is kept confidentially within the service and stored securely except when we have a duty to share information or if you give us permission to share information.

You will be sent a digital copy of the documents you complete via the email address provided.

Duty To Share Information

We have a duty to share information with or without your permission under certain circumstances. Wherever possible, we will discuss this with you first. We have a duty to share information:

If the safety/security of other service users, staff or the community is compromised by not revealing information.

If your Forward team believes you may be at risk of self-harm or risk of harm to any person.

If your Forward team has concerns for the welfare of any child(ren).

Where We Store Your Information

We store your information within secure case management system. Our systems store information in the UK and the EU only. For more information please see www.forwardtrust.org.uk. We may also store your information on our cloud based Microsoft Office 365 system, documents are held on Microsoft SharePoint and the data centres are based in the UK.

Complaints

We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Contact Information

If you wish to find out more about how your information is used, please speak to your Forward worker or visit the privacy policy on our website at www.forwardtrust.org.uk.

Please contact us if you have any questions about our privacy policy or the information we hold about you. By email: feedback.forward@forwardtrust.org.uk.

Or write to us at:

The Forward Trust
Edinburgh House Unit 106-7
170 Kennington Lane
London
SE11 5DP