Recovery Support Overview

 

Forward's Recovery Support team help people who would like ongoing support with their recovery from substance misuse and have accessed either a Forward’s service, or one of Forwards partner services where an SLA is in place. Clients are given a dedicated Recovery Navigator who can offer support through group sessions or one to ones (If unable to attend group sessions). Help offered includes:

Group Workshops - Either in person or online and covering topics such as: Health and Wellbeing, 12 step reflective workshops, building recovery capital, Recovery Coaching, pre-release/ discharge workshops and social skills etc

One-to-ones - Offered on a case by case basis to clients who are assessed as unsuitable for group work and can be attended either in person, by phone or online, depending on what works for the client.

Peer mentoring qualifications for those with lived experience who sign up to be a Forward Peer mentor or Peer supporter.

Access to Forward Connect, our peer led supportive community of people that have been helped by Forward.

Meet and Greets – Support with travel for people being released from prison to safely reach release appointments/ address or for those in the community to safely travel to/ from rehab, detox, supported accommodation or home address.

Mentoring – One to one support/ guidance from a trained peer mentor who has lived experience themselves.

Signposting - to other services such as: Housing, employment services, probation services, financial support, residential rehab and fellowships.

Recovery based supported accommodation - Our own accommodation schemes, funded via housing benefit, with access to a substance misuse day programme (online or in person). All clients are supported by a housing worker upon admission, and a Recovery navigator after completion of the day programme.

Support to find and apply for local volunteering / peer mentoring opportunities.
 

 Recovery Support Criteria

The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making good progress within the Forward Trust towards their personal goals, and coming to the end of their current treatment pathway.

While Recovery Support is not exclusively for clients who are abstinent, clients will need to be in control of their drink and/ or drug use, and not be chaotic in their using i.e. heavy drinking, antisocial behaviour, daily/binge using of either drugs or alcohol (especially main substance/s of choice). 

The timing of the referral to Recovery Support will vary depending on a client’s treatment pathway and service so please feel free to contact recovery support at recoverysupport@forwardtrust.org.uk if unsure when to refer, or for any questions regarding a client's suitability for Recovery Support.

You can see our privacy policy here.

 

The Forward Trust wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010, and building an accurate picture of those receiving our support. Completing this section of the form (Gender and Ethnicity) is not required. Information provided is confidential and not used in the assessment of your suitability to access our services.

Meet and Greet Overview

The Meet and Greet service is for current or former Forward clients in need of practical and emotional support when travelling from a prison or community project to their move on address/area e.g. supported housing, residential rehab and detox.

Some things to be aware of:

We will need a comprehensive risk assessment attached to this form. If you're not able to do that, please email Recovery Support at recoverysupport@forwardtrust.org.uk. This will need to be completed ahead of the meet and greet. If the client is intoxicated at the start of the meet and greet or uses drugs/alcohol during the duration of the meet and greet it will be terminated and the client will need to make their own way from this point.

If the client is going to detox there may be some flexibility around alcohol use but this will need to be agreed ahead of the meet and greet.

If the client displays aggressive or abusive behaviour during the meet and greet it will likely be terminated to protect staff member/volunteer.

Recovery Support are not responsible for the client’s decision if they decide they do not want the meet and greet. Please note that you will need to complete a separate referral to the Recovery Support service ahead of requesting a meet and greet. You can view our privacy policy here.

 

The Forward Trust wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010, and building an accurate picture of those receiving our support. Completing this section of the form (Gender and Ethnicity) is not required. Information provided is confidential and not used in the assessment of your suitability to access our services.

Meet and Greet Overview

The Meet and Greet service is for those in need of practical and emotional support when travelling from a prison or community project to a move on address/area e.g. supported housing, residential rehab and detox.

Some things to be aware of:

We will need to complete a risk assessment before accepting your request for a meet and greet, one of our staff will be in touch to discuss this with you further.

Any use of drugs and/or alcohol during the meet and greet will result in travel being cancelled; unless use of alcohol is agreed as part of your risk assessment. If this is not the case, you will have to make your own way to your destination from that point.

Aggressive or abusive behaviour during the meet and greet will not be tolerated and will end in the meet and greet being cancelled.

You can email us at recoverysupport@forwardtrust.org.uk if you require more information.

Thanks for referring yourself to The Forward Trust's Recovery Support team. We now have your details on file, but before we are able to contact you and offer you support from the service, we require a completed consent form.

If you have any queries around this, you can contact us on our freephone number Monday-Friday, 9am-5pm (excluding bank holidays) 0300 3730 204. Or you can email us at recoverysupport@forwardtrust.org.uk.

This digial document is a summary of how your personal information will be used.

• We at The Forward Trust ask you for information about yourself to provide you with treatment to match your needs and continuity of care
• We only keep your information with details of your care for a period as long as necessary to fulfil the purposes we collected it for
• You have the right to apply for access, correction, erasure, transfer, object to processing or restrict the information we have recorded about you
• You have the right to withdraw your consent at any time
• Any information we keep about you is kept confidentially within the service and stored securely. It is only shared when we have a duty to share information or if you give us permission to share information

You can find out more about your rights by requesting information from your Forward worker or by visiting https://ico.org.uk/for-the-public/

We are committed to protecting your personal data, please contact our specialised data protection team dataprotection@forwardtrust.org.uk if you have any questions or concerns about how we process your personal data. If for some reason you are not happy with any aspect of how we processed your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for personal data (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

For more information you may also visit our privacy policy on our website:
www.forwardtrust.org.uk/privacy-policy

Contact us by email: feedback.forward@forwardtrust.org.uk OR write to us at:

The Forward Trust | Unit 106 Edinburgh House |170 Kennington Lane | London SE11 5DP

We store your information on our case management system Nebula. This is a cloud-based system provided by Orion Practice Management Systems. Information is stored in the UK and the EU only. For more information, please see HERE. We may also store your information on our cloud-based Microsoft Office 365 system, documents are held on Microsoft SharePoint and the data centres are based in the UK.

We have a duty to share information with or without your permission under certain circumstances. Wherever possible, we will discuss this with you first. We have a duty to share information:

• If the safety/security of other service users, staff or the community is compromised by not revealing information.
• If the Forward team believes you may be at risk of self-harm or risk of harm to any person.
• If the Forward team has concerns for the welfare of any child(ren).

 

To ensure that you receive the most comprehensive and effective care possible, we The Forward Trust seek your permission to exchange relevant information with other services or professionals that play a crucial role in your care, or who possess vital information about you. This collaborative approach allows us to coordinate your care more effectively, ensuring that all parties involved are fully informed and can make decisions that are in your best interest. This entitles with whom we may share information include but are not limited to the following:

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